Towards measuring the performance of public libraries in South Africa

Karin De Jager, Mary Nassimbeni


Following the publication of the report of the Public and Community Libraries Inventory of South Africa (Paclisa), an issue for further investigation was raised given the difficulties that many libraries had experienced in completing the questionnaire. A Working Group on Public Library Statistics (WGPLS) was established to work on the drafting of a simpler data collection instrument. Our paper describes the process of arriving at joint understanding of the aims and objectives of measuring performance in the South African public library system. A brief discussion of the purpose and rationale of collecting statistical data, and their role as performance measures and indicators for public libraries in South Africa follows. The proposed statistical form and the indicators that could be derived are presented. The paper concludes with suggestions of future steps to be taken, including a consideration by libraries of outcomes, and the difference made by libraries to people's lives.

Full Text:




  • There are currently no refbacks.

ISSN 2304-8263 (online); ISSN 0256-8861 (print)
Powered by OJS and hosted by Stellenbosch University Library and Information Service since 2012.


This journal is hosted by the SU LIS on request of the journal owner/editor. The SU LIS takes no responsibility for the content published within this journal, and disclaim all liability arising out of the use of or inability to use the information contained herein. We assume no responsibility, and shall not be liable for any breaches of agreement with other publishers/hosts.

SUNJournals Help

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.