South African Journal of Libraries and Information Science 2021-09-14T10:00:42+00:00 LIASA National Office Open Journal Systems Editorial 2021-09-10T17:13:56+00:00 Nazeem Hardy 2021-09-10T10:10:52+00:00 Copyright (c) 2021 Nazeem Hardy Information needs of users of E’skia Mphahlele public library in the City of Tshwane municipality, South Africa 2021-09-10T16:04:21+00:00 Mamotshabo Johanna Boloka Glenrose Velile Jiyane Samuel Mojapelo <p><span style="font-family: Arial; font-size: medium;">Provision of resources, such as libraries, to communities continues to be a priority for development and public libraries continue with their efforts to serve their users’ diverse information needs. This paper describes the information needs of the E’skia Mphahlele library users and how the library meets their needs. The study sought to determine the information services offered by the E’skia Mphahlele library and the relevance of them to the needs of users. It found that barriers to users benefiting from the services include noise, poor internet connection and unavailability of up-to-date information resources, among others. The paper concludes that the information needs of E’skia Mphahlele public library users are not adequately met and, subsequently, their use of and access to information services is limited. The study recommends regular information needs surveys, the introduction of outreach information services to the community, an increased budget allocation for materials, and library staff training for improved service provision.</span></p> 2021-09-10T10:10:52+00:00 Copyright (c) 2021 South African Journal of Libraries and Information Science Public and community libraries in Limpopo Province, South Africa: prospects and challenges 2021-09-10T18:26:03+00:00 Solomon Tsekere Bopape Maoka Dikotla Matlala Mahlatji Morongoenyane Ntsala Makgahlela Lefose <p><em></em><em>Acceleration of access to information through the provision of library and information services to rural communities is recognised with much appreciation by the library and information services (LIS) sector in South Africa. As more community libraries are being built and public libraries refurbished, it becomes important to investigate whether these library and information service centres meet the information needs of the communities they serve. This paper is a report of a qualitative and quantitative study that investigated the prospects and challenges for public and community libraries in Limpopo Province, South Africa. For data collection, a questionnaire with closed- and open-ended questions was distributed to staff in selected public and community libraries in Limpopo Province to complete. The study revealed that most of the challenges to the provision of access to library and information services in Limpopo Province are related to outdated and irrelevant materials, small buildings, lack of databases, insufficient internet access and connectivity, as well as lack of materials for people living with disabilities. It seems, therefore, that there are information needs that cannot be met by even newly established and improved libraries and information service centres. Studies of this nature in the country will make it possible to propose possible solutions and strategies for the future improvement of LIS, especially for future implementation of the national LIS policy for South Africa.</em></p> 2021-09-10T10:10:52+00:00 Copyright (c) 2021 South African Journal of Libraries and Information Science Adoption and use of social media in academic libraries in South Africa 2021-09-10T17:09:37+00:00 Benford Rabatseta Jan R Maluleka Omwoyo Bosire Onyancha <span lang="EN-GB">The purpose of this study was to investigate the extent of adoption and use of social media for client support by academic libraries in South Africa. A survey and content analysis were concurrently used to obtain relevant data to achieve the objectives of the study. The target population comprised seventy-eight library workers from twenty-six institutions, consisting of administrators of social media, librarians and IT technicians. A total of forty-eight respondents completed and returned the questionnaires, which were then analysed using descriptive statistics. Results revealed that a variety of social media platforms are available and used in most libraries in South Africa; the most common platforms are Facebook, Twitter, YouTube and blogs. The social media platforms are used to market library services, announce library news and improve service delivery. The information shared with the users relates to user information, library events and new services. Most libraries do not have policies and/or guidelines specific to the management of social media usage. Library workers associated many benefits with social media platforms, but diverse factors affect the adoption and use of social media in the libraries. The study makes several recommendations in relation to the adoption and use of social media in libraries and for further research in the subject domain.</span> 2021-09-10T10:10:52+00:00 Copyright (c) 2021 Omwoyo Bosire Onyancha, Jan R Maluleka, Benford Rabatseta Provision and Access to Library Support Services for Distance Learners in Ladoke Akintola University, Nigeria 2021-09-14T10:00:42+00:00 Musediq Tunji Bashorun AbdulHakeem Olayemi Raji Omotayo Atoke Aboderin Yusuf Ayodeji Ajani Esther Kehinde Idogun-Omogbai <p>The study examined the provision and access to library support services for distance learners in Ladoke Akintola University of Technology (LAUTECH), Nigeria. The population of the study consisted of distance learners from LAUTECH. A random sampling technique was used to select 341 respondents as sample size of the study. Data was collected using an adapted questionnaire. Four research questions were answered by the study. A total of 341 copies of the questionnaire were distributed to the respondents with a response rate of 86.2%. The findings of the study revealed that the majority (90.2%) of the respondents agreed that the library offered support services except for documentary, borrowing and internet services to distance learners. Also, the findings revealed that the level of accessibility of library support services was slightly above average. Furthermore, the findings revealed that the level of satisfaction by distance learners is low. The study revealed that geographical isolation, poor Internet connectivity, difficulty in borrowing library and others affecting the use of library services. The study concluded that the LAUTECH library provided library services but inadequate to DLs. Based on the findings; the study recommended among others that library management should extend borrowing of books.</p> 2021-09-10T10:10:52+00:00 Copyright (c) 2021 Musediq Tunji Bashorun, AbdulHakeem Olayemi Raji, Omotayo Atoke Aboderin, Yusuf Ayodeji Ajani, Esther Kehinde Idogun-Omogbai Relationship between access to ICT and the use of electronic library resources by scholars and postgraduate students in a rural-based South African university 2021-09-10T17:12:56+00:00 Alugumi Samuel Ndou <p>This study examined access to information and communication technologies (ICTs) and use of electronic library resources (ELRs) in a rural-based university, against the backdrop of ongoing changes in the way people access information. It aimed to investigate access to ICTs and use of ELRs at the University of Venda in South Africa (SA). A quantitative research approach with an embedded survey research design was adapted to collect data from the respondents. Stratified sampling techniques were employed to select the sample size consisting of 45 scholars and 150 postgraduate students. This study used structured questionnaires as data collection instruments. The Statistical Package for Social Sciences (SPSS) was used to analyse the collected data. The findings revealed that UNIVEN scholars and postgraduate students have access to the prerequisite infrastructure and technology for accessing ELRs. Likewise, this study shows that scholars and postgraduate students at UNIVEN have regular access to the internet. However, there is no significant difference in the preferences of electronic databases (e-databases) accessed and used by scholars and postgraduate students. The study recommends that UNIVEN library should provide research commons for scholars and postgraduate students within the library building.</p><p> </p><p> </p> 2021-09-10T10:10:52+00:00 Copyright (c) 2021 Alugumi Samuel Ndou Adoption of institutional repositories for electronic theses and dissertations projects in Zimbabwe’s public academic libraries 2021-09-10T10:10:26+00:00 Mass Masona Tapfuma Ruth Geraldine Hoskins Theses and dissertations (TDs) are an invaluable scholarly literature output of universities’ graduates contributing to the fulfilment of universities’ mandates to impact national development through research. Public universities in Zimbabwe have adopted Open access institutional repositories (IR) to run electronic theses and dissertations (ETD) programs. This study sought to determine the development levels of the ETD collections, establish the software platforms being used and, find out challenges being faced in developing ETD collections in the repositories. The Unified Theory of Acceptance and Use of Technology was adopted while a mixed methods approach was employed. From eight universities, data were collected from Library Directors, assistant/IR librarians, IRs, policy documents and OpenDoar through questionnaires, interviews and bibliometric analysis. Qualitative data was analysed thematically while SPSS was adopted to analyse quantitative data. Findings showed slow development of the ETD collections while DSpace is the software of choice across the universities. Faculty cooperation in depositing electronic theses and dissertations is negligent, thus affecting progress of the initiative. Mandating deposit of electronic copies of theses and dissertations would propagate population of the repositories and increase visibility of the research. 2021-09-10T10:10:52+00:00 Copyright (c) 2021 Mass Masona Tapfuma, Ruth Geraldine Hoskins