Capacity building modules for public libraries to support small-scale business enterprises in Meru County, Kenya
Abstract
The lack of well-structured capacity building programmes is a serious drawback to the effective development of small-scale business enterprises (SBEs) in Kenya. Public libraries as community information centres can collaborate with other stakeholders in facilitating the required skills. This study investigated the training needs of SBE traders and public library staff with the aim of proposing capacity building modules that can be considered by public libraries in Meru County, Kenya in their endeavour to support the SBEs. In implementing the study, a mixed methods approach was used and the survey research design adopted. Cluster and systematic sampling techniques were used in getting 355 SBE traders while census was used on twenty-one library staff and on two staff from Meru County government. Interviews and questionnaires were used to collect the required data. The response rate was 83.4% and 95% for SBE traders and public library staff respectively. Descriptive statistics and thematic techniques were used to analyse the data. We used the findings of this study and the scholarly insights from previous studies to propose two sets of capacity building modules: for SBE traders and for the public library staff. The training areas comprise business information literacy, technology competency, and nature of information in the business domain. We recommend the adoption of the proposed modules in public libraries in Kenya in elevating support and value contribution in the development of the small business community. We further recommend a training policy for SBEs and the recruitment of experienced, skilled and knowledgeable business librarians.Downloads
References
Anga, R.M. 2014. Determinants of small and medium scale enterprises in Nigeria. JORIND. 12(1): 140-148 [Online]. http://www.transcampus.org/JORINDV12Jun2014/Jorind%20Vol12%20No1%20Jun%20Chapter16.pdf (21 June 2015).
Aworemi, J.R., Abudul-Azeez, I.A. and Opoola, N.A. 2010. Impact of socio-economic factors on the performance of small-scale enterprises in Osun State, Nigeria. International Business Research, 3(2): 92-98. DOI: 10.5539/ibr.v3n2p92.
Bouthillier, F. 2013. Access to information for small business managers: examination of some strategies and values. Proceedings of the Annual Conference of CAIS/Actes du congrès annuel de l’ACSI. [Online]. http://www.cais-acsi.ca/ojs/index.php/cais/article/view/14 (11 June 2015).
Bowen, M., Morara, M. and Mureithi, S. 2009. Management of business challenges among small and micro enterprises in Nairobi-Kenya. KCA Journal of Business Management, 2(1): 16-31.
Chaudhry, A.S. and Alansari, H. 2013. Use of electronic and digital information by investment professionals in Kuwait. Library Review, 62(3): 157-176. DOI:10.1108/00242531311329482.
Chiware, E.R.T. and Dick, A.L. 2008. The use of ICTs in Namibia’s SME Sector to access business information services. Electronic Library, 26(2): 145-157. DOI:10.1108/02640470810864055.
Chiware, E.R.T. 2008. Information Needs and information seeking patterns of small, medium and micro enterprises in Namibia. Information Development, 24(1): 24–36. DOI: 10.1177/0266666907087694.
Coy, S.P., Shipley, M.F., Omer, K. and Khan, R.N.A. 2007. Factors contributory to success: a study of Pakistan’s small business owners. Journal of Developmental Entrepreneurship, 12(2): 181-198.
Cravo, T.A. 2010. SMEs and economic growth in the Brazilian Micro-regions. Regional Science, 89(4): 711-734. DOI:10.1111/j.1435-5957.2010.00301.x.
Cunningham, L.X. 2011. SMEs as Motor of growth: a review of China’s SMEs development in thirty years (1978-2008). Human Systems Management, 30(1/2): 39-54. DOI: 10.3233/HSM-2011-0736.
dos Santos, V.F. 2009. Public libraries and their contribution towards economic development: a discussion. Library and Information Science Research Electronic Journal, 19(2): 1-9. [Online]. http://libres.curtin.edu.au/libres19n2/Ferreira-dos-Santos_Vanda_Ess_Op.pdf (27 July 2014).
Gichohi PM, Onyancha, B. and Dulle FW. 2016. How public libraries in Meru county, Kenya address the information needs of small enterprises. Information Development Journal, 34(4): 1-18. [Online]. DOI:10.1177/0266666916667998.
Gichohi PM. 2016. The role of public libraries in the development of small-scale business enterprises in meru County, Kenya. Doctoral Thesis. University of South Africa. [Online]. http://uir.unisa.ac.za/handle/10500/21588 (25 April 2017).
Hosono, K. 2006. Changes in university and public libraries in Japan. IFLA Journal, 32(2): 119-130. DOI:10.1177/0340035206066409.
Karadag, H. 2015. Financial management challenges in small and medium-sized enterprises: a strategic management approach. EMAJ: Emerging Markets Journal, 5(1): 26-40. DOI:10.5195/emaj.2015.67.
Kassim, M.J. 2010. Information needs of Malaysian Bumiputera would-be entrepreneurs. Malaysian Journal of Library & Information Science, 15(2): 57-69. [Online]. http://e-journal.um.edu.my/filebank/published_article/2802/no.4.pdf (15 July 2014).
Kenya National Bureau of Statistics. 2014. 2014 Economic Survey Report. [Online]. http://www.knbs.or.ke/index.php?option=com_phocadownload&view=category&id=107&Itemid=1181 (25 June 2014).
Kinnell, M., Feather, J. and Matthews, G. 1994. Business information provision for small and medium-sized enterprises in China: the application of marketing models. Library Management, 15(8): 16-23. DOI:10.1108/01435129410071363.
Kozan, M.K., Öksoy, D. and Özsoy, O. 2006. Growth plans of small businesses in Turkey: individual and environmental influences. Journal of Small Business Management, 44(1): 114-129. DOI:10.1111/j.1540-627X.2006.00157.x.
Lin, C.Y. 1998. Success factors of small and medium-sized enterprises in Taiwan: an analysis of cases. Journal of Small Business Management, 36(4): 43-56.
Majarrez, C.A., Cigna, J., Bajaj, B. and Milam, D.P. Eds. 2007. Making cities stronger: public libraries’ contributions to local economic development. Evanston, IL: Urban Libraries Council.
Mamafha, T.M.M., Ngulube, P. and Ndwandwe, S.C. 2014. Utilization of Information and Communication Technologies in public libraries at Ekurhuleni Metropolitan Municipality in South Africa. Information Development, DOI:10.1177/0266666914550214.
Marfleet, J. 2006. Roadmap for the future: where to next? Future provision of business information services at the British Library. Business Information Review, 23(4): 258-263. DOI:10.1177/0266382106072257.
O’Connor, L. and Marien, S. 2002. Recruiting quality business librarians in a shrinking labor market. The Bottom Line, 15(2): 70-74. DOI:10.1108/08880450210427335.
Obasan, K.A. 2014. The Impact of business environment on the survival of small scale businesses in Nigeria. International Journal of Management and Business Responsibility, 4(3): 165-170.
Online Computer Library Centre (OCLC) 2011. How Canadian public libraries stack up. [Online]. http://www.oclc.org/content/dam/oclc/reports/canadastackup/214109cef_how_libraries_stack_up.pdf (19 June 2014).
Parvin, L. 2012. Determinates of women micro-entrepreneurship development: an empirical investigation in rural Bangladesh. International Journal of Economics and Finance, 4(5): 254-260.
Patterson, L. and Martzoukou, K. 2012. An examination of Canadian information professionals’ involvement in the provision of business information synthesis and analysis services. Journal of Librarianship and Information Science, 44(1): 47-64. DOI:10.1177/0961000611426215.
Philip, M. 2011. Factors affecting business success of small & medium enterprises (SMEs). Amity Global Business Review, 6(1): 118-136.
Rosa, K. Ed. 2015. The state of America’s libraries: a report from the American Library Association 2015. Chicago: American Library Association. [Online]. http://www.ala.org/news/sites/ala.org.news/files/content/0415_StateAmLib_0.pdf (6 June 2015).
Sebina, T. 2009. Information centres as thriving and open spaces. In Information Services and Community Development. Proceedings of Botswana Library Association (BLA) 2nd National Conference. 30 July - 1 August 2009. Botswana: Botswana Library Association. [Online]. http://bookbooth.ru/Botswana-Library-Association-BLA-2nd-National-Conference--information-services-and-community-develop/7/ccjbjjc (23 July 2014).
Sherifat, Y.O. 2013. Gender differentials in factors affecting performance of small-scale enterprises in Lagos State – Nigeria. Innovative Issues and Approaches in Social Sciences, 6(2): 21-39.
Smeaton, K. and Davis, K. 2014. Social technologies in public libraries: exploring best practice. Library Management, 35(3): 224-238. DOI:10.1108/LM-09-2013-0087.
Spencer, N., Ruston, P. and Duncan, S. 2004. Using business information services at the British Library: a case study in breadth and diversity. Business Information Review, 21(1): 53-61. DOI:10.1177/0266382104043607.
Sulouff, P., Bell, S., Briden, J., Frontz, S. and Marshall, A. 2005. Learning about grey literature by interviewing subject librarians: a study at the University of Rochester. College & Research Libraries News, 66(7): 510-515. [Online]. www.greynet.org/images/TGJ,_V1N3,_page_131.pdf (15 June 2015).
Trenner, L. 2013. Business coaching for information professionals: why it offers such good value for money in today’s economic climate. Business Information Review, 30(1): 27–34. DOI:10.1177/0266382113480020.
Underwood, P. 2009. Supporting the information needs of entrepreneurs in South Africa. Library Review, 58(8): 569-580. DOI:10.1108/00242530910987064.
Wilson, K. and Train, B. 2006. Business information service delivery within a regional context: the role of public libraries. Business Information Review, 23(1): 50-57. DOI:10.1177/0266382106063061.
Wilson, P. 2013. Seven easy steps to supporting small business start ups & entrepreneurs in Arizona. [Online]. http://jobhelp.azlibrary.gov/pdf/Seven%20Easy%20Steps%20to%20Supporting%20Small%20Business.pdf (2 May 2015).
Wynne, A.T. and Lyne, M.C. 2003. An empirical analysis of factors affecting the growth of small-scale poultry enterprises in KwaZulu-Natal. Development Southern Africa, 20(5): 563-578. DOI:10.1080/0376835032000149225.
This journal is an open access journal, and the authors (copyright owners) should be properly acknowledged when works are cited. Authors retain publishing rights without any restrictions.
South African Journal of Libraries and Information Science is an Open Access journal which means that all content is freely available without charge to the user or his/her institution. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles, or use them for any other lawful purpose, without asking prior permission from the publisher or the author. This is in accordance with the BOAI definition of Open Access.
Creative Commons Attribution-ShareAlike 4.0 International License