Information behaviour of recent Chinese immigrants in Auckland, New Zealand

  • Myrna Machet University of South Africa
  • Kasturi Sandra Govender Mount Isa City Library
Keywords: Digital libraries, information behaviour, migrants, multicultural library web services, public libraries, user studies


Public library services in New Zealand are being re-examined in light of the developments in ICT and an increasinglymulticultural population. The research question investigated was Can an internet portal on a public library website beused to meet the information needs of new Chinese Mandarin immigrants to the Auckland region of New Zealand? In anattempt to effectively answer the research question and sub-questions a literature survey was carried out focusing on twoaspects relevant to the study: immigration theory and information behaviour (IB). Thirty Chinese Mandarin speakingrecent migrants to the Auckland region of New Zealand were interviewed in-depth to determine their IB and resourcesused. The findings indicate that respondents were in need of everyday survival information. The findings suggest that amore coordinated approach to information provision, for example through a library web portal, will assist respondents intheir search for information relating to their initial settlement.
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