Factors influencing the incorporation of web technologies by university libraries in Southern African Development Community

  • Joseph Ndinoshiho University of Namibia
  • Mary Nassimbeni University of Cape Town


The role of web technologies into the service delivery in university libraries cannot be overemphasised. The purpose of this paper was to investigate the factors that influenced the incorporation of web technologies into the services of university libraries in the Southern African Development Community (SADC) region. The study was underpinned by the unified theory of acceptance and use of technology (UTAUT) and triangulated quantitative and qualitative research strategies in data collection and analysis. The population of this study comprised librarians from university libraries in the SADC region whose language of communication is English. A questionnaire, administered with the research electronic data capture (REDCap) software, was employed to collect quantitative data from 54 librarians, while an interview protocol was used to collect qualitative data from 6 librarians. Results showed that university libraries in the SADC region have incorporated web technologies in services. The results further revealed that the UTAUT constructs, namely, performance expectancy, effort expectancy, social influence, and facilitating conditions played a part in decisions by the university libraries to incorporate web technologies into their services and that librarians were influenced by these factors to use such tools to provide web-based library services.


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Author Biographies

Joseph Ndinoshiho, University of Namibia
Dr Joseph Ndinoshiho, University Librarian, University of Namibia PhD in Library and Information Studies obtained in 2022 at the University of Cape Town
Mary Nassimbeni, University of Cape Town
Emerita Associate Professor Mary Nassimbeni, mary.nassimbeni@uct.ac.za, Department of Knowledge and Information Stewardship, University of Cape Town, Private Bag X3, Rondebosch 7701, South Africa
Research Articles