eReadiness of the Namibia University of Science and Technology Library to deliver library and information services through mobile phone technology

  • Liina Ndinelago Kamenye Namibia University of Science and Technology Library
  • Aubrey Harvey Chaputula Mzuzu University
  • Patrick Mapulanga University of Malawi


This research aimed to assess the e-readiness of the Namibia University of Science and Technology Library to deliver library and information services through mobile phone technology. The study used the mixed methods approach whereby qualitative and quantitative data were collected. Closed-ended questionnaires were used to collect data from postgraduate students whilst interview guides were used for conducting interviews with librarians and the ICT Manager. Total enumeration sampling was used to solicit a sample for postgraduate students. Conversely, librarians and the NUST ICT Manager were purposively sampled. Quantitative data were analysed using Microsoft Excel to produce descriptive statistics. In contrast, qualitative data were analyzed thematically. The study concluded that NUST Library is ready to deliver library services through the use of mobile phone technology because it has the required ICT infrastructure whilst user attitudes to the implementation of these services were also found to be favourable. Despite this, the study identified some challenges that could negatively affect service provision if not rectified. Consequently, the study recommended that action be taken to rectify these challenges.

Author Biographies

Liina Ndinelago Kamenye, Namibia University of Science and Technology Library
Liina Ndinelago Kamenye is an Assistant Librarian in Bibliographical Services at the Namibia University of Science and Technology Library.
Patrick Mapulanga, University of Malawi
Dr Patrick Mapulanga is a Former Part Time Lecturer at the Department of Knowledge and Information Stewardship, Faculty of Humanities, University of Cape Town.


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