eReadiness of the Namibia University of Science and Technology Library to deliver library and information services through mobile phone technology
AbstractThis research aimed to assess the e-readiness of the Namibia University of Science and Technology Library to deliver library and information services through mobile phone technology. The study used the mixed methods approach whereby qualitative and quantitative data were collected. Closed-ended questionnaires were used to collect data from postgraduate students whilst interview guides were used for conducting interviews with librarians and the ICT Manager. Total enumeration sampling was used to solicit a sample for postgraduate students. Conversely, librarians and the NUST ICT Manager were purposively sampled. Quantitative data were analysed using Microsoft Excel to produce descriptive statistics. In contrast, qualitative data were analyzed thematically. The study concluded that NUST Library is ready to deliver library services through the use of mobile phone technology because it has the required ICT infrastructure whilst user attitudes to the implementation of these services were also found to be favourable. Despite this, the study identified some challenges that could negatively affect service provision if not rectified. Consequently, the study recommended that action be taken to rectify these challenges.
Ahorony, N. 2013. Librarians’ attitudes towards mobile services. Aslib Proceedings, 65(4): 358-375.
Akeriwa, M., Penzhorn, C., and Holmner, M. 2015. Using mobile technologies for social media-based library services at the University of Development Studies Library, Ghana. Information Development, 31(3): 284-293.
Ali, N. 2005. The use of electronic resources at IIT Delhi Library: a study of search behaviours. The Electronic Library, 23(6): 691-700.
Ally, M., and Needham, G. 2012. M-libraries 3: Transforming Libraries with Mobile Technology. London: Facet.
Baker, J. 2012. The technology-organization-environment framework, in Dwivedi, Y.K., Wade, M.R. and Schneberger, S.L. (Eds), Information Systems Theory: Explaining and Predicting Our Digital Society, Vol. 1, Springer, London. 231-245.
Bomhold, R.C. 2013. Educational use of smartphone technology survey of mobile phone application use by undergraduate university students. The Program, 47(4): 424 – 436.
Bridges, L., Gasch Rempel, H and Griggs, K. 2010. Making the case for a fully mobile library web site: from floor maps to the catalog. Reference Services Review, 38(2): 309-320.
Chaputula, A. H., and Mutula, S. 2018. eReadiness of public university libraries in Malawi to use mobile phones in the provision of library and information services. Library Hi-Tech, 36(2): 270-288.
Chisenga, J. 2006. Information and communication technologies: opportunities and challenges for National and University Libraries in Eastern, Central, and Southern Africa, Proceedings of The Standing Conference of African National and University Libraries of Eastern, Central, and Southern Africa, 9-10July, Dar es. Salaam, Tanzania, available at http://eprints.rclis.org/9579/ (accessed 5 December 2019).
Choi, W. 2009. Development and application of mobile technology in Southern Korean libraries. Libri, 59, 14-22.
Dresselhaus, A., and Shrode, F. 2012. Mobile technologies and academics: do students use mobile technologies in their academic lives and are librarians ready to meet this challenge? Information Technology and Libraries, 31(2): 82-101.
Hsu, P., Ray, S., and Li-Hsieh, Y. 2014. Examining cloud computing adoption intention, pricing mechanism, and deployment model. International Journal of Information Management, 34(4): 474-488.
Isibika, I.S. 2013. The preparedness of the University of KwaZulu-Natal libraries to implement and use mobile phone technology in the provision of library and information services. Available at: http://hdl.handle.net/10413/10708 (14 May 2019).
Islam, S., and Islam, N. 2006. Information and communication technology in libraries: a new dimension in librarianship. Asian Journal of Information Technology, 5(8): 809-817.
Iwhiwhu, E.B., Ruteyan, J.O., and Eghwubare A. 2010. Mobile phones for library services: Prospects for Delta State University Library Abraka. Library Philosophy and Practice, available at http://digitalcommons.unl.edu/libphilprac/346 (7 June 2019).
Kim, M., Zoo, H., Lee, H., and Kang, J. 2018. Mobile financial services, financial inclusion, and development: a systematic review of academic literature. The Electronic Journal of Information Systems in Developing Countries, 84(5): 1-17.
Kroski, E. 2009. Library mobile initiatives. Library Technology Reports, 44(5): 33-38.
Kumbhar, S., and Pawar, R. 2014. Mobile-based services: application and challenges. Conference on Changing Trends in Academic Libraries and Librarianship in Digital Environment, 25-26 November, Shivaji University Kolhapur, India, available at doi:10.1314/2.1.2373.2000 (20 February 2019).
Lee, I., Kim, J., and Kim, J. 2005. Use contexts for the mobile internet: a longitudinal study monitoring the actual use of mobile internet services. International Journal of Human-Computer Interaction, 18(3): 269-292.
Lever, K. M., and Katz, J.E. 2007. Cell phones in campus libraries: an analysis of policy responses to invasive mobile technology. Information Processing and Management, 43(1): 1133- 1139.
Lippincott, J.K. 2010. A mobile future for academic libraries. Reference Service Review, 38(2): 205-213.
Little, B. 2013. Issues in mobile learning technology. Human Resource Management International Digest, 21(3): 26-29.
Lou, E. 2010. E-readiness: how ready are UK construction organizations to adopt IT”, in Egbu, C. (Ed.), Proceedings of 26th Annual ARCOM Conference, Association of Researchers in Construction Management, Leeds, Leeds, 6-8 September. 947-956.
Mak, B., Nickerson, R., and Isaac, H. 2009. A model of attitudes toward the acceptance of mobile phone use in public places. International Journal of Innovation and Technology Management, 6(3): 305-326.
Mbambo-Thata, B. 2010. Assessing the impact of new technology on internal operations: with special reference to the introduction of mobile phone services at UNISA Library. Library Management, 33(6): 466-475.
Mills, K. 2009. M-Libraries: information use on the move. Available at: https://www.repository.cam.ac.uk/bitsream/handle/1810/221923/Mills_report.pdf? (19 February 2019).
Muriithi, P., Horner, D., and Pemberton, L. 2016. Factors contributing to the adoption and use of information and communication technologies within research collaborations in Kenya. Information Technology for Development, 22(1): 84-100.
Murray, L. 2011. The best things in life are free (or pretty cheap): three mobile initiatives that can be done now’’, in Woodworth, A (Ed.) Librarianship in Times of Crisis (Advances in Librarianship, Vol. 34), Emerald Group Publishing Limited, Bingley. 139-157.
Namibia University of Science and Technology. 2017a. Department of Statistical and Institutional Planning Annual Report 2017, NUST, Windhoek.
Namibia University of Science and Technology. 2017b. Department of Library and Information Services Annual Report 2017, NUST, Windhoek.
Namibia University of Science and Technology. 2017c. Department of Information and Communications Technology Annual Report 2017, NUST, Windhoek.
Neupane, B. 2012. Impact of mobile technology on digital libraries. Available at:
http://hdl.handle.net/10642/3375 (accessed May 12, 2019).
Nyofane, M. A., and Kavatcheva, P. 2012. Using mobile technologies at UJ. 11th Southern African Online Information Meeting: Innovation in an age of limits, 7 June, the University of Johannesburg, available at http://www.slideshare.net/pavlinka163/using-mobile-technologies-UJ (February 10, 2019).
Ocran, T. K. 2017. Perception of students on mobile technology-based library services. Library Philosophy and Practice. Available at: https://digitalcommons.unl.edu/libphilprac/1802 (20 January 2019).
Parry, E., and Stefan A. 2014. Human resources management in the digital age-digital changes and challenges of the human resources profession. Employee Relations, 36(4): 1- 9.
Paterson, L. and Low, B. 2011. Student attitudes towards mobile library services for smartphones. Library Hi-Tech, 29(3): 412-423.
Regas, T. 2002. Mobile tech-defining mobile technology for legal professionals. Available: https://www.llrx.com/2002/06/mobile-tech-defining-mobile-technology-for-legal-professionals/ (January 29, 2017).
Saxen, A. and Yadav, R.D. 2013. Impact of mobile technology on libraries: a descriptive study. International Journal of Digital Library Services, 3(4): 1-58.
Sharma, R., and Madhusudhan, M. 2017. Use of mobile devices by library and information science students in central universities of Uttar Pradesh. DESIDOC Journal of Library & Information Technology, 37(4): 287-296.
Singh, K., and Nikandia, P. K. 2017. Role of mobile technology and their application in library services in the digital era. International Research: Journal of Library & Information Science, 7(1): 157-166.
Traxker, J. 2010. Students and mobile devices. ALT-J. 18(2): 149-160.
Walsh, A. 2012. Using mobile technology to deliver library service: A Handbook. London: Facet.
Wang, C., Ke, H., and Lu, W. 2012. Design and performance evaluation of mobile web services in libraries: a case study of the Oriental Institute of Technology Library. The Electronic Library, 30(1): 33-50.
Wilson, S., and McCarthy, G. 201. The mobile university: from the library to the campus. Reference Services Review, 38(2): 214-232.
Copyright (c) 2022 Liina Ndinelago Kamenye, Patrick Mapulanga
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This journal is an open access journal, and the authors (copyright owners) should be properly acknowledged when works are cited. Authors retain publishing rights without any restrictions.
South African Journal of Libraries and Information Science is an Open Access journal which means that all content is freely available without charge to the user or his/her institution. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles, or use them for any other lawful purpose, without asking prior permission from the publisher or the author. This is in accordance with the BOAI definition of Open Access.