The use of the intranet of the Durban University of Technology Library as a Knowledge Management tool

David Thomas, Peter G. Underwood


This paper reports an investigation of the use of the Durban University of Technology (DUT) Library intranet as a knowledge management (KM) tool. The general objectives of the investigation were to establish what KM practices are used in the library of DUT; establish if and how the staff of this academic library employ the intranet as a tool for KM; identify the characteristics of a KM tool that could assist the management of the library; assess DUT Library’s intranet (Microsoft SharePoint) against the characteristics of a KM tool. The specific objective was to ascertain the extent to which it is being used for KM and to develop an understanding of the factors that contribute or could contribute to the adoption of it for KM. The target population for this study was DUT professional library staff. The study employed a qualitative approach in its research design. Data were collected from the staff by means of a self-administered questionnaire, a focus group interview with a sample of key informants, and by consulting usage statistics of the SharePoint application.


Microsoft SharePoint,;Durban University of Technology; Knowledge Management; intranets; user studies

Full Text:



Aswath, L. and Gupta, S. 2009. Knowledge management tools and academic library services. International Conference on Academic Libraries (ICAL). 5-8 October 2009. Delhi, India. 187-192. [Online]. (26 July 2013).

Averweg, U. and Jory, S. 2007. An intranet as a strategic tool within a knowledge management strategy: reflecting on the evaluation of an intranet. Working paper 0011 (unpublished). [Online]. (26 July 2013).

Balmisse, G., Meingan, D. and Passerini, K. 2007. Technology trends in knowledge management tools. International Journal of Knowledge Management, 3(2): 118-131.

Beerkens, E. 2008. University policies for the Knowledge Society: global standardization, local reinvention. Perspectives on Global Development and Technology, 7(1): 15-36.

Edenius, M. and Borgerson, J. 2003. To manage knowledge by intranet. Journal of Knowledge Management, 7(5): 124-136.

Ennis, L. A. and Tims, R. S. 2010. Harnessing the power of SharePoint for library applications. Computers in Libraries, 30(5): 6-12.

Fenz, S. 2012. Increasing knowledge capturing efficiency by enterprise portals. VINE, 42(2): 237-250. DOI:10.1108/03055721211227264.

Fichter, D. 1999. Intranets: librarians, dive in! Online, 23(3): 107-108.

Guenther, K. 2003. Ten steps to intranet success. Online, 27(1): 66-69.

Herrera, K. 2008. From static files to collaborative workspace with SharePoint. Library Hi Tech, 26(1): 80-94.

Holland, S. and Dawson, R. 2011. Classification and selection of tools for quality knowledge management. Software Quality Journal, 19(2): 393-409.

Jedd, M. 2009. Taming SharePoint. Infonomics, 23(1): 34-38.

Koplowitz, R. and Owens, L. 2009. SharePoint: the backbone of your information architecture. KMWorld, 18(6). [Online]. (1 August 2013).

Kothari, C. R. 2004. Research methodology: methods and techniques. New Delhi: New Age International.

Leedy P. D. and Ormrod, J. E. 2013. Practical research: planning and design. 10th ed. Upper Saddle River, N.J.: Pearson Education.

Lindvall, M., Rus, R. and Sinha, S. S. 2003. Software systems support for knowledge management. Journal of Knowledge Management, 7(5): 137-150.

Mphidi, H. and Snyman, R. 2004. The utilisation of an intranet as a knowledge management tool in academic libraries. The Electronic Library, 22(5): 393-400.

Perez, E. 1999. Knowledge management in the library – not. Database, 22(2): 75-78.

Rowley, J. 2000. Is higher education ready for knowledge management? International Journal of Educational Management, 14(7): 325-333.

Sarrafzadeh, M., Martin, B. and Hazeri, A. 2010. Knowledge management and its potential applicability for Libraries. Library Management, 31(3): 198-212.

Singh, Y. K. 2006. Fundamentals of research methodology and statistics. New Delhi: New Age International.

Weldon, L. S. J. 2010. The odd couple: SharePoint and librarians. (Law and Technology Resources for Legal Professionals). [Online]. (1 August 2013).

Yaacob, R. A., Jamaluddin, A. and Jusoff, K. 2010. Knowledge management and challenging roles of academic librarians. Management Science and Engineering, 4(4): 14-23.

Yaying, M. C. H. 2005. The implementation of knowledge management system in Taiwan’s higher education. Journal of College Teaching & Learning, 2(9): 35-42.



  • There are currently no refbacks.

ISSN 2304-8263 (online); ISSN 0256-8861 (print)
Powered by OJS and hosted by Stellenbosch University Library and Information Service since 2012.


This journal is hosted by the SU LIS on request of the journal owner/editor. The SU LIS takes no responsibility for the content published within this journal, and disclaim all liability arising out of the use of or inability to use the information contained herein. We assume no responsibility, and shall not be liable for any breaches of agreement with other publishers/hosts.

SUNJournals Help

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.