Minishi-Majanja, Mabel K., Department of Information Science, University of South Africa, South Africa

• South African Journal of Libraries and Information Science Vol. 76 No. 2 (2010) - Research Articles
  Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka
  Abstract  PDF
• South African Journal of Libraries and Information Science Vol. 75 No. 2 (2009) - Research Articles
  A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka
  Abstract  PDF
• South African Journal of Libraries and Information Science Vol. 73 No. 2 (2007) - Research Articles
  Knowledge Management education in the departments of Library / Information Science in South Africa
  Abstract  PDF