Quality management framework for evaluating academic libraries in Kenya

Beatrice A Odera-Kwach, Patrick Ngulube

Abstract


The purpose of this study was to identify the performance measurements used for the evaluation of quality in Kenyan university libraries, with the aim of determining the perceptions of university librarians towards performance measurement. The study established that the majority of the university librarians considered 25 of the 26 performance indicators important. More than 60% of them considered 11 of the 20 performance indicators very important. The study recommends the use of nine performance criteria and 26 indicators for the evaluation of the quality of university libraries.

Keywords


Impact assessment; performance measurement; performance criteria; performance indicators, outcome assessment; Kenya

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DOI: http://dx.doi.org/10.7553/77-2-54

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