Information behaviour of recent Chinese immigrants in Auckland, New Zealand

Myrna Machet, Kasturi Sandra Govender

Abstract


Public library services in New Zealand are being re-examined in light of the developments in ICT and an increasingly
multicultural population. The research question investigated was Can an internet portal on a public library website be
used to meet the information needs of new Chinese Mandarin immigrants to the Auckland region of New Zealand? In an
attempt to effectively answer the research question and sub-questions a literature survey was carried out focusing on two
aspects relevant to the study: immigration theory and information behaviour (IB). Thirty Chinese Mandarin speaking
recent migrants to the Auckland region of New Zealand were interviewed in-depth to determine their IB and resources
used. The findings indicate that respondents were in need of everyday survival information. The findings suggest that a
more coordinated approach to information provision, for example through a library web portal, will assist respondents in
their search for information relating to their initial settlement.

Keywords


Digital libraries; information behaviour; migrants; multicultural library web services; public libraries; user studies

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DOI: http://dx.doi.org/10.7553/78-1-44

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